Returns and Refunds Policy

Effective Date: August 15, 2026

Thank you for purchasing from Pepkitz. Please review this policy carefully before placing an order.

Due to the sensitive nature of research products and the importance of maintaining product integrity, storage conditions, and chain of custody, most sales are final once an order has been shipped.

1. Order Cancellations

You may request cancellation before your order has been processed or shipped.

A cancellation request is not guaranteed. Once an order has entered fulfillment or been transferred to a shipping carrier, it cannot normally be cancelled.

To request cancellation, contact us immediately at pepkits52@gmail.com with your name and order number.

2. Returns

For safety, quality-control, and contamination-prevention reasons, Pepkitz does not accept returns of:

  • Research peptides

  • Opened or unopened vials

  • Temperature-sensitive products

  • Bacteriostatic water

  • Products removed from Pepkitz’s custody and control

  • Wholesale or bulk kits

Please carefully review the product, strength, quantity, shipping address, and payment information before submitting your order.

3. Damaged, Defective, or Incorrect Orders

Contact us within 48 hours of delivery if:

  • You received the wrong product

  • An item is missing from your order

  • A vial or package arrived visibly damaged

  • The shipment appears to have been compromised during transit

Your message must include:

  • Your full name

  • Order number

  • A clear description of the issue

  • Photographs of the product

  • Photographs of the vial label

  • Photographs of the internal and external packaging

  • A photograph of the shipping label

Keep all products and packaging until we complete our review. Discarding the item or packaging before contacting us may prevent us from verifying the claim.

After reviewing the evidence, Pepkitz may, at its discretion and where appropriate:

  • Send a replacement

  • Issue store credit

  • Refund the affected item

  • Provide another reasonable resolution

We may deny claims submitted after the reporting period or claims that cannot be verified.

4. Shipping Damage

Minor cosmetic damage to external packaging that does not affect the vial, seal, contents, or usability of the research material may not qualify for replacement or refund.

If damage occurred during shipment, we may require additional information so that we can submit a claim to the carrier.

5. Lost or Delayed Packages

Shipping estimates are not guaranteed delivery dates.

If tracking shows that a package remains in transit, contact the shipping carrier first and then notify us. Pepkitz will assist where reasonably possible, but we cannot guarantee refunds for delays caused by:

  • Shipping carriers

  • Severe weather

  • Natural disasters

  • Incorrect or incomplete addresses

  • Customs or government inspections

  • Events outside our reasonable control

If tracking shows “delivered,” but you cannot locate the package, check with household members, neighbors, the shipping carrier, and the delivery location before contacting us.

Pepkitz is not responsible for theft or loss occurring after a carrier records the package as delivered, except where otherwise required by law.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because of an incorrect address, refused delivery, or failure to collect the package, the customer may be responsible for additional shipping costs. Original shipping charges are non-refundable unless the error was caused by Pepkitz.

7. Refund Processing

Approved refunds will normally be issued through the original payment method when technically possible.

For payments made through Zelle, Venmo, Chime, or another manual payment method, Pepkitz will provide appropriate refund instructions after approval. We will never request your password, login credentials, verification code, or full banking information.

Processing times vary by payment provider and financial institution. Pepkitz cannot control the time required for an approved refund to appear in your account.

Shipping charges are generally non-refundable unless Pepkitz shipped an incorrect item or the order qualifies for a refund under applicable law.

8. Chargebacks and Payment Disputes

Please contact us before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the matter.

Fraudulent chargebacks, false claims, or misuse of payment-dispute procedures may result in account restrictions and may be contested using relevant order, payment, communication, and shipping records.

This provision does not limit any rights available to you under applicable law or the rules of your payment provider.

9. Bulk and Wholesale Orders

Bulk and wholesale-kit orders are final once processed unless Pepkitz shipped an incorrect item or the order arrived damaged and the claim meets this policy’s requirements.

Confirm all product names, strengths, quantities, and prices before completing a bulk purchase.

10. Policy Abuse

Pepkitz may refuse a refund, replacement, or future service in cases involving suspected fraud, repeated unsupported claims, policy abuse, product tampering, or unauthorized resale.

11. Contact Us

For an order problem, return question, or refund request, contact:

Pepkitz
Email: pepkits52@gmail.com
WhatsApp: +1 516-306-0962

Include your order number in all communications.